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Your personal and financial information is safe with us.
Price policy: These are retail prices. If you are a retailer, please register (it is very easy) and get immediately wholesale prices.
Shipping policy
> We
ship from LAKE BLUFF, IL USA within 1-2 working days after receipt
of your funds. Given product availability and time of the year,
you can expect to receive your item within 2-4 weeks of ordering
it. So, please order in advance, especially before big holidays.
> To expedite your shipment,
please E-mail Alkota or
call 847-615-9138.
> You
will be shown the Shipping and Handling charges on the "Purchase
Verification" page before you finalize your purchase. We
use UPS rates. These rates tend to calculate the weight of the
shipment with the location of where it is being delivered. We
do not earn money on the shipping. A small fee ($1.00-$2.00)
for handling could apply in some cases.
> Our preference for shipping
in the U.S. is UPS Ground. If you need to receive your order
faster, please choose another UPS form of shipment.
> 99% of the product is in stock
and in the warehouse in Chicago, IL. If not, you can order the
piece you like. It will take up to two months to get it,
depending on painter and supplies available.
> Shipments abroad are less expensive for the customer
if shipped by US Postal Service. We ship GLOBAL EXPRESS to foreign
countries. It is faster and your orders are trackable. Here
are the USPS rates for different destinations:
| Weight | Locations | |||
| Western Europe (3-6 days) | Australia (3-5 days) | Japan (3-6 days) | ||
| 0.5kg (1.1lb) | $35.00 | $27.50 | $36.00 | |
| 1.5kg (3.3lb) | $39.00 | $35.00 | $42.00 | |
| 3.0kg (6.6lb) | $44.50 | $44.50 | $45.00 | |
> On all
orders we ship to the address you provide for shipping.
> If you wish to use a carrier
which is not mentioned above, please drop us a note and we
will honor your request.
> Alkota may offer discounts,
specials, and other promotions which can reduce the cost of
shipping. We promptly provide the notice of any changes to
our shipping charges on our Web site.
Accepted forms of payment 
> We accept money orders,
cashier's checks, personal checks and Visa, MasterCard, American
Express and Discover. All prices are in US dollars.
> We do not charge Illinois
residents the state tax.
> Our postal address is: ALKOTA
INC., 212 E. SCRANTON AVE., LAKE BLUFF, IL 60044, USA.
Return policy
> If you are not fully satisfied
with your purchase, e-mail us, and ship it back within two
(2) days of receiving the item for a full refund, shipping
excluded. If the item is custom made to your specifications,
including changes in size and materials, and it matches your
specifications, the item may not be returned for a refund.
Only for exchange.
> Please, insure return shipment
in case of loss or damage. We suggest you use a carrier who
is able to provide you with proof of delivery such as UPS,
Federal Express or Airborne Express. It will also expedite
your replacement or refund.
Privacy policy
> The
information about you is used for internal purposes only and
will not be shared with any other party. Your email address
will not be rented or sold.
On-line security
> Alkota uses the latest in
online security technology. Any personal information that
you send to us through our Web site is scrambled (or encrypted),
using high-tech Secure Socket Layer (SSL) technology.
>If you prefer, however, you
may also call your order in via PHONE at 847-615-9138.
Terms of use
> Web site content, its appearance
and design, as well as the product names, graphics, logos,
service names, slogans, colors, and designs are the property
of the Alkota Company, and are protected by the United States
and international copyright, trademark, and other applicable
laws.
> The prices advertised on
our Web site are for Internet orders only and can differ
from those charged
in our Catalogs, Trade Shows and other sales events. We reserve the right to
do special promotions and discounts for Internet customers
which do not apply to our prices in other places.
> We guarantee to match the
lowest price on identical items if provided with legitimate
proof.
Product info
> We strive to provide our
customers with the best representations of the items we sell.
However, we can not fully insure the complete match of color,
shape or material, because each item we carry is handcrafted
by Russian artisans and is unique. Technical
Requirements
> This site is best viewed
with IE 5+, Mozilla Firefox 1, with encryption support in
resolution 1024 by 768. For the best experience in viewing
high resolution graphics, we recommend browsing over a broadband
connection.
Customer service
>
If you have any questions, comments, etc., please let us know
by calling 847-615-9138 or contact
us via E-mail.