Ship & Returns

If you can not place your order on our web site, Your country is not yet included in the shipping profile . Please email us immediately at alexa381@icoud.com and we will add it, so you get your order on time.

"BUY BACK" POLICY

If you want to return a part of or the whole order after the money is paid and time passed, you can do that!  We charge 25% restocking fee. Please call us at (847)899-0000 and let us know what you would like to return. Then ship it insured via Fedex or UPS using the address on the invoice. We will issue you a refund by check during the first twenty four hours after we get your return. If you bought Russian merchandise not from us, but still want to sell it, no problem! Please call us and tell us what exactly you are offering, then ship it. We will appraise it and give you our best price possible. If you are not satisfied, we will ship you your item back at our expense. You can also email us a picture of what you are offering, and we will give you an estimate over the email. We will confirm our estimate after we see the piece delivered. Please, do not ship anything without calling us first.

We can ship to virtually any address in the world. 

If you are located in the USA, you can pay with check, money order and the credit card- Visa, Mastercard, Discover and American Express. All of those credit cards are processed by Pay Pal.  PayPal is the  money processor.

If you are located outside the USA, you can pay for your purchase only by wiring the money to our bank account, or by using the PayPal.  After we get the funds we ship the product to you. The bank info is presented at customer's request.

Please read this:

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We ship abroad USPS, which is the most economical way of delivering orders.  Shipping date estimates may appear on the shipping quotes page. We usually ship from our Lake Bluff location.  In some cases we can ship your order directly from Russia. If there are force major circumstances, such as airline strikes, extreme weather conditions or deteriorating of mutual relations between USA and Russian Federation leading to restricting export-import operations, we reserve up till 75 days from the date of the order to deliver it to your address in the US. If you are located in a country other thatn the USA, we will notify you about the delivery date. It is your responsibility to read these terms. If you place your order, we assume that you agree with our shipping policy.

Please also note that the shipping rates for many items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy ( only for Internet purchases )

If you purchased on the website and you changed your mind, You may return your purchase at your expense in the first 7 days after delivery for the full refund minus shipping costs. The merchandise you are returning must not be damaged or broken by you. The items damaged  or destroyed by you are not returnable.

If  you get a wrong product, we will call tag it at our expense  and exchange for the right one. We will also pay for shipping a package to us if the item or goods came damaged or broken. If you decide that you do not want any product after receiving the items being damaged, you will get the full refund minus initial shipping charges. If we ship you the wrong product and you decide not to get anything after our mistake, we will refund you the money including shipping charges.

We will process your refund the same or the next business day after we get a return from you. If you pay by credit card and we process it, we will issue a credit for the return to the same credit card. If you pay by check, the check will be in the mail to you the same business day.

If you place an order and pay by credit card through Pay Pal  and we do not have your full order in stock, we will ship you what we have, update your order and include  in the package the company's check for the amount we did not ship.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

The items purchased during festivals and other events of this sort can be returned only if we agree that the quality and the state of the item is unchanged. We reserve the right to decline the return if the purchasing price is lower than the retail price of the item announced on the web site.

Alkota Inc.