If you can not place your order on the web site, your country is not yet included in the shipping profile . Please email us immediately at email@example.com and we will add it, so you get your order on time.
If we did not ship your order, (proof as the USPS receipt or Fedex tracking number) You have 24 hours after placing the order to get the full 100% of what you paid. If we shipped your order you can't cancel it. It is on its way to you.
After you get your order:
It is your responsibility during the first 24 hours after getting your order thoroughly inspect it. If something is wrong with the item (s), immediately report our offce (847)899-0000 and Fedex (if the item is broken) and make a picture/s of the broken item and the part of it.
If you want to return a part or the whole order after it is delivered to you, you can do that during the first 24 hours! We charge 30% restocking fee. Please call us at (847)899-0000 and let us know what you would like to return. Then ship it insured via the same company (Fedex or USPS) using the address on the invoice. If you already paid for your order, we will issue a refund by check after we get your return. If you want to return what you purchased after 24 hours you can do it but only for exchange for the similar item or a different one.
We can ship to virtually any address in the world.
If you are located in the USA, you can pay by check, money order and the credit card- Visa, Mastercard, Discover, which are processed by PayPal.
If you are located outside the USA, you can pay for your purchase also by wiring the money to our bank account. After we get the funds we ship the product to you. The bank info is presented at customer's request.
Please read this:
When you place an order, we will estimate shipping and delivery dates for you based on the piece you order, the availability of your items and the shipping options. We ship abroad USPS, which is the most economical way of delivering orders. Shipping date estimates may appear on the shipping quotes page. We usually ship from our Lake Bluff location. In some cases we can ship your order directly from Russia. If you place your order, we assume that you agree with our shipping policy.
If you purchased on the website, through the email or over the phone and changed your mind, You may return your purchase at your expense in the first 3 days after delivery for the full refund (if you already paid) minus shipping costs. The merchandise you are returning must not be damaged or broken by you, or they are not returnable. If you were given initially shipping free and then decide to return your purchase then the original shipping charges will be put back into your invoice along with shipping back charges.
If you get a wrong product, we will call tag it at our expense and exchange for the right one. We will also pay for shipping a package to us if the item or goods came damaged or broken. We reserve the right to exchange the broken piece and reship it to you at our expense. If you change your mind and do not want any product after receiving them damaged you will receive the full refund minus 30% restocking fee (if paid, or will be charged this percentage if not paid). Since all our merchandise is crafted by hand there are no exact items produced. Therefore we reserve the right to ship you a product very similar to the ordered one, but crafted by the same carver and decorated by the samer artist (painter).
We will process your refund the same or next business day after we get a return from you. If you pay by credit card and we process it, we will issue a credit for the return to the same credit card. If you pay by check, the check will be in the mail to you the same business day.
If you place an order and pay by credit card through Pay Pal and we do not have your full order in stock, we will ship you what we have, update your order and ship you the rest when it is available.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The items purchased during festivals and other events of this sort can not be returned.